The Museum has taken extensive measures to provide a safe and contactless environment for guests. Please see below for a list of procedures and resources that allow guests to visit the Museum with confidence. To learn more, please contact us at [email protected].
In recognition of VISA’s long-standing partnership, the Museum proudly accepts only VISA for all payments. This includes on-site ticket purchases, dining in the Flame Café and shopping at The Museum Shop. To provide a safe, contactless experience, the Museum does not accept cash. For any questions, please contact us at [email protected].
The Museum is open Sunday through Friday from 10 a.m. to 5 p.m. and Saturday from 9 a.m. to 6 p.m., only closed on Thanksgiving Day and Christmas Day.
We strongly encourage guests to purchase tickets online in advance. Admission is timed to maintain social distancing in the Museum.
Due to COVID-19, all ticketing is taking place on the Plaza in front of the Museum. Each guest is required to wear a face covering and pass a temperature check before entering.
By purchasing tickets online, guests can skip the queue and go directly to Will Call.
Walk-up tickets are available for sale on the Plaza, subject to availability.
All visitors attend a brief, staff-led orientation in the Museum lobby before beginning their experience. In this orientation, guests learn about RFID personalization and COVID-19 safety and cleaning measures.