What can guests bring into the Museum?
The following items are permitted:
What is not permitted in the Museum?
Admission is scheduled to ensure a quality experience for all guests. Guests should plan to arrive 20 minutes prior to their scheduled admission time to check in, pick up their Visitor Credential and register. The Museum understands that sometimes guests will arrive early or late, and will do its best to accommodate an early or late admission whenever possible.
Can guests leave and return later in the day?
Yes. Please speak with a Museum Team Member before leaving to ensure there is availability to return later in the day.
We can’t wait to visit the Museum. How far in advance can tickets be purchased?
Tickets are available for purchase online 90 days in advance. Tickets can also be purchased at the Museum on the day of your visit, but admission time will depend on availability.
We purchased tickets but our itinerary changed. Can we change our reservation?
The Museum knows that plans can change. Just call (719) 497-1234 or email [email protected] and we will help you.
What is the benefit of purchasing admission and registering online?
Purchasing in advance guarantees admission to the Museum at the time guests want. The Museum is ready for guests to see our celebration of U.S. Olympic and Paralympic athletes and expect to be busy.
The Museum is open Sunday through Friday from 10 a.m. to 5 p.m. and Saturday from 9 a.m. to 6 p.m., only closed on Thanksgiving Day and Christmas Day.
Guests are strongly encouraged to purchase tickets online in advance. Admission is timed to maintain social distancing in the Museum.
Due to COVID-19, all ticketing is taking place on the Plaza in front of the Museum. Each guest is required to wear a face covering and pass a temperature check before entering.
By purchasing tickets online, guests can skip the queue and go directly to Will Call.
Walk-up tickets are available for sale on the Plaza, subject to availability.
All visitors attend a brief, staff-led orientation in the Museum lobby before beginning their experience. In this orientation, guests learn about RFID personalization and COVID-19 safety and cleaning measures.