Plan Your Visit

What can we bring into the Museum?

The following items are permitted:

• Cameras: guests are welcome to take pictures and videos throughout the Museum during their visit, except in the theater. Be sure to use the hashtag #USOPMuseum.
• Strollers are allowed but guests are encouraged to check their stroller with a Guest Experience Team Member in the coat check room located in the lobby.
• Wheelchairs, assistive devices and service animals are allowed throughout the Museum. Wheelchairs are available for complimentary guest use on a first come, first served basis. (Guests can simply leave a photo ID while using the wheelchair.) If you would like to reserve a wheelchair in advance, please email [email protected]. While the museum provides low sensory experiences in certain exhibit areas, guests should be prepared to bring assistive aids used by guests needing a lower sensory experience.

What is not permitted in the Museum?

• Backpacks: we ask that guests limit their personal belongings and do not bring bags or backpacks with them to the Museum. Guests with infants and/or toddlers will be permitted to bring diaperbags with them.
• No food or beverage is allowed in exhibit areas, including water bottles.
• Weapons of any kind are prohibited.
• There is no smoking in the Museum or on Museum property.

Admission is scheduled to ensure a quality experience for all guests. Please plan to arrive 20 minutes prior to your scheduled admission time to check in, pick up your credential and register. We understand that sometimes guests will arrive early or late, and we will do our best to accommodate an early or late admission whenever possible.

Can we leave and return later in the day?

Yes, but you will need to speak with a Guest Experience Team Member before leaving to ensure there is availability to return later in the day.

We can’t wait to visit the Museum. How far in advance can we purchase tickets?

Tickets are available for purchase online 90 days in advance. Tickets can also be purchased at the Museum on the day of your visit, but your admission time will depend on availability.

We purchased tickets but our itinerary changed. Can we change our reservation?

We know that plans can change. Just call us at (719) 555-1212 or email [email protected] and we’ll help you.

What is the benefit of purchasing admission and registering online?

Purchasing in advance guarantees admission to the Museum at the time you want. We’re ready for guests to see our celebration of U.S. Olympic and Paralympic athletes and expect to be busy.