Plan Your Visit

FREQUENTLY ASKED QUESTIONS

Frequently asked questions about the Museum

Introduction to the Games Gallery at U.S. Olympic & Paralympic Museum

The following items are permitted inside the U.S. Olympic & Paralympic Museum:

  • Cameras: guests are welcome to take pictures and videos throughout the Museum during their visit, except in the theater. Be sure to use the hashtag #USOPMuseum to share your journey.
  • Strollers are allowed, but guests are encouraged to check their stroller with a Museum Team Member in the coat check room located in the lobby.
  • Wheelchairs, assistive devices and certified service animals are allowed throughout the Museum. Wheelchairs are available for complimentary guest use on a first-come, first-served basis. (Guests can simply leave a photo ID while using the wheelchair.) To reserve a wheelchair in advance, please email contact@usopm.org. While the Museum provides low-sensory experiences in certain exhibit areas, visitors should be prepared to bring assistive aids for any guests requiring a low-sensory experience.
The following items are not allowed inside the U.S. Olympic & Paralympic Museum:
  • Backpacks: we ask that guests limit their personal belongings and do not bring bags or backpacks to the Museum. Guests with infants and/or toddlers will be permitted to bring diaper bags with them.
  • Food and beverage is prohibited in exhibit areas, including water bottles. Water stations are located throughout the Museum for guests.
  • Weapons of any kind are prohibited.
  • Smoking, including vape pens and e-cigarettes, is prohibited in the Museum and on Museum property.
  • Emotional support animals are not permitted on property.

Admission to the U.S. Olympic & Paralympic Museum is scheduled to ensure a quality experience for all guests. Guests should plan to arrive at their scheduled admission time. If you arrive early/late, you may be asked to wait until another entry time becomes available.

Yes, guests may leave the U.S. Olympic & Paralympic Museum and return later in the day. Please speak with a Museum Team Member prior to leaving, as admission time will depend on availability.

Tickets to the U.S. Olympic & Paralympic Museum are available for purchase online 90 days in advance. Tickets can also be purchased at the Museum on the day of your visit, but admission time will depend on availability.

The U.S. Olympic & Paralympic Museum knows that plans can change. Just call (719) 497-1234 or email contact@usopm.org and we will be happy to assist you.

The U.S. Olympic & Paralympic Museum knows that plans can change. Just call (719) 497-1234 or email contact@usopm.org and we will be happy to assist you.

Admission to the U.S. Olympic & Paralympic Museum is scheduled, therefore, purchasing in advance guarantees admission at the time guests want. The Museum is ready for guests to see our celebration of U.S. Olympic and Paralympic athletes and expect to be busy.

Two options are available for parking at the U.S. Olympic & Paralympic Museum. A privately-operated surface parking lot is located across the street from the Museum for $15/day. There is also metered parking available along S. Sierra Madre and Vermijo. Learn more about getting to the U.S. Olympic & Paralympic Museum.

Frequently asked questions about group visits

We offer two different kinds of tours – self-guided or a guided tour. Self-guided tours allow guests to explore the galleries at their own pace and the ticket is valid for the day. There is also an option to take a 60-minute guided tour, with time at the end to explore the galleries on your own. Please see pricing on the website.

We prefer to have group self-guided tours booked and payment finalized at least 7 days prior the desired date. For guided tours, we prefer to have the group booked and payment finalized at least 14 days prior to the visit so that a tour guide can be scheduled for your group. If you would like to book a group after this time range, reach out to groupsales@usopm.org to check availability.

Yes – we love field trips! Please email groupsales@usopm.org for more information.

In recognition of Visa’s long-standing partnership, we proudly accept only Visa. We are a cashless property, including the Museum Shop and the Flame Café. Groups (12+ guests) can pay via check by emailing groupsales@usopm.org. Tickets are tax-exempt, but we are required to add a 2% Park Union Business Improvement District Fee to the total.

Absolutely! For a larger group and if possible, we would like to get a preorder so that your guests do not have to wait for their food to be prepared. Please email to pre-order: katrinalucas@thessagroup.com.

Covid Quick Hits:

  • Face coverings are optional while touring the Museum. Vaccination cards are not
  • Timed ticketing and minute-by-minute attendance caps in each gallery based on federal, state, and local health guidelines.
  • Staff-led orientation for all guests to understand Museum safety features, social distancing measures and guest safety and cleaning tools available throughout the Museum.
  • Mobile registration allows guests to use their smartphones to select personalized experiences and accessibility preferences, thereby minimizing touches at interactive experiences.
  • Gallery capacity limitations to allow for social distancing.
  • Visual social distancing indicators for queuing and exhibit viewing throughout the Museum.
  • Physical social distancing dividers in various exhibits and interactive experiences throughout the Museum.
  • The Museum, Flame Café and Museum Shop are all cash-free and contactless card enabled (VISA only).
  • Guest sanitation and safety stations with hand sanitizer and alcohol wipes are located throughout the Museum.

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