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FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions About The Museum

Introduction to the Game

We want you to feel comfortable during your visit. Here’s what’s allowed inside the U.S. Olympic & Paralympic Museum:

  • Cameras: Snap away! Photos and videos are welcome throughout the Museum (except in the theater). Be sure to tag us with @USOPMuseum.
  • Strollers: Strollers are allowed, though we encourage guests to check them with a Museum Team Member at the coat check in the lobby for an easier experience.
  • Wheelchairs, assistive devices, and certified service animals are welcome throughout the Museum. We also offer wheelchairs free of charge on a first-come, first-served basis — just leave a photo ID while using it. To reserve one in advance, email us at contact@usopm.org. The Museum features some low-sensory exhibit areas, but guests needing specific support should plan to bring any personal assistive aids.

To help create the best experience for everyone, we ask that guests do not bring the following items:

  • Backpacks: Please keep personal items to a minimum. Diaper bags are welcome for those with young children.
  • Food and drinks: That includes water bottles. (But don’t worry — water stations are located throughout the Museum!)
  • Weapons of any kind.
  • Smoking or vaping, including e-cigarettes, anywhere on Museum property.
  • Emotional support animals (only certified service animals are permitted).

We schedule admission times to make sure everyone has a great visit. If you arrive early or late, no problem — a Museum Team Member will work with you to find the next available entry time.

Yes! You’re welcome to step out and return the same day. Just check in with a Museum Team Member before leaving so we can make sure reentry works with the day’s schedule.

Tickets to the U.S. Olympic & Paralympic Museum are available for purchase online 90 days in advance. Tickets can also be purchased at the Museum on the day of your visit, but admission time will depend on availability.

The U.S. Olympic & Paralympic Museum knows that plans can change. Just call (719) 497-1234 or email contact@usopm.org and we will be happy to assist you.

It’s the best way to lock in your preferred entry time. We do our best to accommodate everyone, but advance tickets help guarantee you won’t miss a moment of the experience.

You’ve got options:

  • Paid surface lot: Right across the street from the Museum — $7.50/day until 4 p.m.
  • Street parking: Metered spots are available along S. Sierra Madre and Vermijo.

Frequently Asked Questions About Group Visits

We offer two different kinds of tours – self-guided, guided tour, or group-guided. Self-guided tours allow guests to explore the galleries at their own pace and the ticket is valid for the day. Our guided tours offer the option to take a 45-minute, 60-minute, and 90-minute guided tour, with time at the end to explore the galleries on your own. To learn more about group-guided tours, visit here. Please see pricing on the website.

Tickets are available online up to 90 days in advance. You can also purchase tickets at the front desk the day of your visit — just keep in mind that entry times are subject to availability.

Yes – we love field trips! Please email groupsales@usopm.org for more information.

In recognition of Visa’s long-standing partnership, we are Visa preferred. We are a cashless property, including the Museum Shop and the Flame Café. Groups (12+ guests) can pay via check by emailing groupsales@usopm.org. Tickets are tax-exempt, but we are required to add a 2% Park Union Business Improvement District Fee to the total.

Absolutely! For a larger group and if possible, we would like to get a preorder so that your guests do not have to wait for their food to be prepared. Please email to pre-order: tiffanyrivera@thessagroup.com.

Frequently Asked Questions About Membership

There are several new changes to include lower overall pricing, more guest passes, and a members only online portal.

Nothing!  Your membership has automatically been transferred over.

No, but to bridge the difference in cost, if you were a individual or dual member, your membership was automatically extended by 3 months.  If you had a family or family+ membership, your membership was extended 6 months.

Family and Family+ memberships have been combined to a singular Family category. 

2 adults in the same household and all of their children that live in the same home.

View the membership portal here

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