Plan Your Visit

FREQUENTLY ASKED QUESTIONS

Frequently asked questions

A Museum Team Member welcomes guests and points out some features in the lobby

What can guests bring into the Museum?

The following items are permitted:

  • Cameras: guests are welcome to take pictures and videos throughout the Museum during their visit, except in the theater. Be sure to use the hashtag #USOPMuseum.
  • Strollers are allowed but guests are encouraged to check their stroller with a Museum Team Member in the coat check room located in the lobby.
  • Wheelchairs, assistive devices and service animals are allowed throughout the Museum. Wheelchairs are available for complimentary guest use on a first-come, first-served basis. (Guests can simply leave a photo ID while using the wheelchair.) To reserve a wheelchair in advance, please email [email protected]. While the Museum provides low-sensory experiences in certain exhibit areas, guests should be prepared to bring assistive aids used by guests needing a low-sensory experience.
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What is not permitted in the Museum?

  • Backpacks: we ask that guests limit their personal belongings and do not bring bags or backpacks to the Museum. Guests with infants and/or toddlers will be permitted to bring diaper bags with them.
  • Food and beverage is prohibited in exhibit areas, including water bottles.
  • Weapons of any kind are prohibited.
  • Smoking is prohibited in the Museum and on Museum property.
 
What if we arrive early or late for our ticketing time?

Admission is scheduled to ensure a quality experience for all guests. Guests should plan to arrive 20 minutes prior to their scheduled admission time to check in, pick up their Visitor Credential and register. The Museum understands that sometimes guests will arrive early or late, and will do its best to accommodate an early or late admission whenever possible.

Can guests leave and return later in the day?

Yes. Please speak with a Museum Team Member before leaving to ensure there is availability to return later in the day.

We can’t wait to visit the Museum. How far in advance can tickets be purchased?

Tickets are available for purchase online 90 days in advance. Tickets can also be purchased at the Museum on the day of your visit, but admission time will depend on availability.

We purchased tickets but our itinerary changed. Can we change our reservation?

The Museum knows that plans can change. Just call (719) 497-1234 or email [email protected] and we will help you.

What is the benefit of purchasing admission and registering online?

Purchasing in advance guarantees admission to the Museum at the time guests want. The Museum is ready for guests to see our celebration of U.S. Olympic and Paralympic athletes and expect to be busy.

MUSEUM HOURS

The Museum is open Sunday through Friday from 10 a.m. to 5 p.m. and Saturday from 9 a.m. to 6 p.m., only closed on Thanksgiving Day and Christmas Day.

Guests are strongly encouraged to purchase tickets online in advance. Admission is timed to maintain social distancing in the Museum.

ARRIVAL PROCESS

Due to COVID-19, all ticketing is taking place on the Plaza in front of the Museum. Each guest is required to wear a face covering and pass a temperature check before entering.

By purchasing tickets online, guests can skip the queue and go directly to Will Call.

Walk-up tickets are available for sale on the Plaza, subject to availability.

All visitors attend a brief, staff-led orientation in the Museum lobby before beginning their experience. In this orientation, guests learn about RFID personalization and COVID-19 safety and cleaning measures.   

Tickets

General admission

  • Adults: $24.95
  • Children (3-12): $14.95
  • Seniors (65 and over): $19.95
  • Military (active duty or retired) or First Responders with ID: $19.95
  • Children 2 and under are free

Groups (15 or more)

  • Adults: $17.95
  • Children: $12.95

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