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FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions About The Museum

Introduction to the Game

The following items are permitted inside the U.S. Olympic & Paralympic Museum:

  • Cameras: guests are welcome to take pictures and videos throughout the Museum during their visit, except in the theater. Be sure to use the hashtag #USOPMuseum to share your journey.
  • Strollers are allowed, but guests are encouraged to check their stroller with a Museum Team Member in the coat check room located in the lobby.
  • Wheelchairs, assistive devices and certified service animals are allowed throughout the Museum. Wheelchairs are available for complimentary guest use on a first-come, first-served basis. (Guests can simply leave a photo ID while using the wheelchair.) To reserve a wheelchair in advance, please email contact@usopm.org. While the Museum provides low-sensory experiences in certain exhibit areas, visitors should be prepared to bring assistive aids for any guests requiring a low-sensory experience.
The following items are not allowed inside the U.S. Olympic & Paralympic Museum:
  • Backpacks: we ask that guests limit their personal belongings and do not bring bags or backpacks to the Museum. Guests with infants and/or toddlers will be permitted to bring diaper bags with them.
  • Food and beverage is prohibited in exhibit areas, including water bottles. Water stations are located throughout the Museum for guests.
  • Weapons of any kind are prohibited.
  • Smoking, including vape pens and e-cigarettes, is prohibited in the Museum and on Museum property.
  • Emotional support animals are not permitted on property.

Admission to the U.S. Olympic & Paralympic Museum is scheduled to ensure a quality experience for all guests. Guests should plan to arrive at their scheduled admission time. If you arrive early/late, you may be asked to wait until another entry time becomes available.

Yes, guests may leave the U.S. Olympic & Paralympic Museum and return later in the day. Please speak with a Museum Team Member prior to leaving, as admission time will depend on availability.

Tickets to the U.S. Olympic & Paralympic Museum are available for purchase online 90 days in advance. Tickets can also be purchased at the Museum on the day of your visit, but admission time will depend on availability.

The U.S. Olympic & Paralympic Museum knows that plans can change. Just call (719) 497-1234 or email contact@usopm.org and we will be happy to assist you.

Admission to the U.S. Olympic & Paralympic Museum is scheduled, therefore, purchasing in advance guarantees admission at the time guests want. The Museum is ready for guests to see our celebration of U.S. Olympic and Paralympic athletes and expect to be busy.

Two options are available for parking at the U.S. Olympic & Paralympic Museum. A privately-operated surface parking lot is located across the street from the Museum for $7.50 per day until 4 p.m. There is also metered parking available along S. Sierra Madre and Vermijo. 

Frequently Asked Questions About Group Visits

We offer two different kinds of tours – self-guided, guided tour, or group-guided. Self-guided tours allow guests to explore the galleries at their own pace and the ticket is valid for the day. Our guided tours offer the option to take a 45-minute, 60-minute, and 90-minute guided tour, with time at the end to explore the galleries on your own. To learn more about group-guided tours, visit here. Please see pricing on the website.

We prefer to have group self-guided tours booked and payment finalized at least 7 days prior the desired date. For guided tours, we prefer to have the group booked and payment finalized at least 14 days prior to the visit so that a tour guide can be scheduled for your group. If you would like to book a group after this time range, reach out to groupsales@usopm.org to check availability.

Yes – we love field trips! Please email groupsales@usopm.org for more information.

In recognition of Visa’s long-standing partnership, we are Visa preferred. We are a cashless property, including the Museum Shop and the Flame Café. Groups (12+ guests) can pay via check by emailing groupsales@usopm.org. Tickets are tax-exempt, but we are required to add a 2% Park Union Business Improvement District Fee to the total.

Absolutely! For a larger group and if possible, we would like to get a preorder so that your guests do not have to wait for their food to be prepared. Please email to pre-order: tiffanyrivera@thessagroup.com.

Frequently Asked Questions About Membership

There are several new changes to include lower overall pricing, more guest passes, and a members only online portal.

Nothing!  Your membership has automatically been transferred over.

No, but to bridge the difference in cost, if you were a individual or dual member, your membership was automatically extended by 3 months.  If you had a family or family+ membership, your membership was extended 6 months.

Family and Family+ memberships have been combined to a singular Family category. 

2 adults in the same household and all of their children that live in the same home.

Yes.  Your membership has been reset to include all the guest passes included in the new membership levels.

We will send out a member email once the portal is active.  We are still in the testing phase.

Kids’ Club is a new once a month guided interactive program for students in K-8 grade.  The focus of Kids’ Club is how to be your personal best.  The program is led by four-time Olympian in the sport of Triathlon, Hunter Kemper and meets on the first Saturday of the month.  Kids’ Club is included in family memberships and available as an add-on to Individual and Dual memberships.

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